You can continue to waste dollars sending your service sales team off to training, buy videos and so many other options in an attempt to improve their performance, however the world class customer satisfaction and sales performance you desire from your team can only come from leadership and the hard work of your management team changing the hearts and minds of everyone who services your customers, there is no quick easy fix. If your management team had magic dust then the video CD's and training many in the industry have tried would have produced great results and few clearly have, maybe including even at your dealership. Real lasting improvement comes from time tested proven best practices with the hearts and minds of everyone in the department committed to them.
Performance Based Fixed Operations Profit Improvement, your investment is based on OUR Performance. Contact Mr. Fixed-Ops himself Keith Conroy at (231) 360-9359 to schedule your FREE in dealership analysis today... If anyone can help, Keith can, and unlike many in the industry Keith will personally be involved every step of the way, month after month.... Email Keith at kconroy@adsdealerservice.com
Have a great week......